Vodacom Service Is Pathetic!

Last Wednesday 11th April 2018 I app**** online for an upgrade on one of my business accounts only to be told by an upgrade consultant that the package I had app**** for on Vodacoms own website did not appear on their list of deals. I was requested to email a screen shot of the deal I had requested. This I did and was informed the next day that it was referred to a so called 'back office' for review and a decision. We are a week down the line and all I get every day is that the back office is dealing with it and that they are awaiting feedback.

I have even phoned the supervisor in the department who assures me that the matter has been escalated but no response is being received my myself or the upgrades department. What shocking service is this, I have had a business account with Vodacom for longer than I can remember.

This is outrageous to say the least and I feel like moving my business account somewhere else!