VODACOM SERVICE IS PATHETIC

<p>I purchased my iphone at the Mall of the South Vodacom. took the contract out in November, 2015. The phone is faulty & keeps showing a black screen but from my car-kit i am able to access the contacts & make & receive calls as well as when it reaches 30% battery life it just switches off.... although this is not a Vodacom issue the service i received from the Vodacom in New Market Mall was so poor. Not only did the internal error & non-complience inconvenience me but they didnt even ask to borrow a loan phone or apologised to my satisfaction. This is unacceptable from VODACOM!!!! This is not my fault but the phone or manufacturing of the phone & this sets a bad name not only at vodacom but at ISTORE too as the assistant manager told me he cannot do anything as his staff members didnt follow protocal!!!! My phone went in for a service only to find the FIND MY IPHONE APP wasnt switched off after a consultant looked & "switched it off"..... 8 days later i receive back my phone on ref: ********** 0 with a sticker saying RNR.... RETURNED, NOT REPAIRED..... WHY??? This is unacceptable. so now almost two weeks later i still havent got my phone or a call or nothing & this really annoys me as this is a contract phone & i am so inconvenienced, i cant even call my children at school to see if they are safe at the aftercare. This is so wrong & the remorse shown was so poor. I spend a lot of money on my unlimited contract not to have my phone gone for 2 weeks out of the 4 weeks & still pay for a service i am not using. THIS IS THE IPHONE & I HAVE BEEN INCONVENIENCED & IT IS UNACCEPTABLE. This is not only inconvenienced me but its so frustrating having to borrow my sons phone & buy air time to call. The service i expected obviously has gone into the dumps...... </p>