Vodacom Service is pathetic

<p>This is not the first time that I experience *********** repair from your repair centre in Polokwane.</p> <p>On 28 December 2016 I gave my Sony Z5 in for repairs at Polokwane Vodacom repair centre.</p> <p>Reported an fault that my touch screen of my phone is not working correctly, can’t use certain buttons on the keypad and when my phone is receiving an call I can’t swipe to answer the call, also reported that my phone looses signal from time to time. On Friday 6 January 2017 I went to collect my phone had to stand in an cue for about 2 hours to collect my Sony. When I reached the front, the staff member did not even great me just took my document and carried on in her African language with another customer next to me, making jokes an being in a very unprofessional manner. Eventually I get my phone she just said sign here and read what they have done to your phone, and saw they have done an firmware upgrade, but not for what I have booked the phone in for. I asked the unfriendly staff member will my phone be working correctly because i did not book it for an firmware upgrade but for other faults. Got at home as I guessed phone is doing exactly for what it was booked in for, IT IS NOT FIXED. With my previous experience I had to go back 4 times to get my phone fixed. This time I am not going back, VODACOM can come and collect my phone and also provide me with an phone while they repair my phone. And I don’t want my phone back unless its been repaired. I don’t have the time to stand there to book my phone in and to stand there again to collect and get treated as if they don’t want to help you and to find out you have to go back because your phone is not fixed. Hope to hear from you VODACOM.</p> <p>On Jan 10 I had to give my phone in again because it was still doing the same as what I booked in the first time. Had no choice to go and stand there again, looked like no one from Vodacom was going to call me. On Monday 23 January I decided let me call the repair centre to hear where is my phone this taking way to long, to find out they are not going to fix my phone but going to credit my phone to get a new one. I spoke to Happy at Vodacom call centre. He advised me that I can go to Vodacom Savannah to collect an new phone. At Vodacom Savannah they checked on the system of they can see my credit, and nothing found. I returned Tuesday, same nothing, returned Wednesday NOTHING. Today 26 January I receive an call from Vodacom repair shop in Polokwane, telling me that they received my credit for an new phone. Went there after I received the call, to find out there is no stock and they have to order me an phone. Why the hell then call me and go all the way there to tell me sorry we don’t have stock. And then the other issue I have is I had an Sony Z5 top of the range Sony, and now they want to give me an cheaper phone than what I had.</p> <p>I even waste my time to write this review because the same as my previous complain no one from Vodacom contacted me.</p> <p>After this contract expires I am done with Vodacom.</p> <p> </p> <p> </p> <p> </p> <p> </p>