Vodacom service is none existing even the after care is shocking

You service still is none existence this message below I received about a week ago, and still nothing not an email not a phone call, nothing.

I am not expecting a free ride I just expect you to to sort out the amount that you have been over charging me for almost two years.

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details