Vodacom service is non-existent!

<p>A ********** cellphone account was opened in my name in May 2016. I got the first statement through the post at the end of June. I then phoned Vodacom customer care to inform them that I had no knowledge of the account. I was told to go and make an affidavit to this effect and send it to them with a copy of ID and the statement. I did this via fax and called them a day later to confirm receipt thereof. I was told that the documents were not received and then giv en an email address to email them. I did this then upon calling them, was told that documents were received and that an investigation had been opened. Since then I have received no communication from them. Everytime I call them, I am transferred from one person to the next. I was eventually told to go to one of their stores. I went to the Vodacom shop in Wonderpark and still received no assistance there. The consultant at the store also got frustrated as she called the people who were supposed to help me. I have been receiving statements all this while and this has now affected my credit record. Vodacom clearly does not care about their clients. They act with the arrogance of a big company that walks over the rights of the public. As a prepaid customer of Vodacom, I am deeply dissappointed and appalled by the level of disservice that I have received from them. :-(</p>