Vodacom service is NON EXISTANT

I cancelled my Vodacom contract in December 2017. I have been calling for 2 weeks to get a LETTER OF CONFIRMATION OF CANCELLATION. Is this too difficult a task for Vodacom?? Every day that I call I Vodacom, I get transferred to NUMEROUS AGENTS , all of whom don’t know or don’t want to help, transferred between departments Service, Cancellation, Accounts, each department saying that they can’t assist the other department must assist and to date, I have received NOTHING. Logged numerous requests, each promising would assist. Reference 1- ********** ********** was CLOSED yet I received no letter!! Spoke to Faith in Cancellations reference 005402b066ed7be3 – No letter!! Matter escalated to her TEAM leader Andries Ma***eng , guess what – no letter received.

Spoke to Sean Khumalo today , on the line for 22 minutes , could not give me a reference number all he can say is that they have “requested the letter” from Admin.

I ask with tears in my eyes, PLEASE VODACOM, can I get my cancelation letter TODAY!!!