HG
Harry G
1 reviews | Active since Feb 2026
23 Feb 2026, 10:46
Vodacom service is lousy
Vodacom can not deliver what they promise. Since October 2025 when fibre was installed at my home in Randfontein, I have not had an uninterupted service. Since the last month it keep disconnecting. Stay on for at the most 45 minutes then disconnect. I called Vodacom customer care many times and get the same response every time "switch of switch on" without solving the problem. Evotel rep**** that on their side there is no problem. I'm considdering to cancel my contract an find a trustworrhy ISP.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
23 Feb 2026, 12:07 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply23 Feb 2026, 12:07
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
HG
Harry G's updateReviewer Update
23 Feb 2026, 15:53Pardon me for not understanding "shortly" according to Vodacom. Your reply was posted today 12:07. Does it mean in the next hour, in the next day, the next month or year? The problem stil keep going on and on and on and I am paying for a service that you do not deliver.
HG
Harry G's update23 Feb 2026, 15:53
Reviewer Update
Pardon me for not understanding "shortly" according to Vodacom. Your reply was posted today 12:07. Does it mean in the next hour, in the next day, the next month or year? The problem stil keep going on and on and on and I am paying for a service that you do not deliver.
HG
Harry G's updateReviewer Update
25 Feb 2026, 14:05When calling Vodacom this morning again the consultant said there is a outage in Randfontein that has been going on for two weeks an they are working on it but until now not able to fix. My month to month contract is now 5 months going. I called Vodacom's cancellations to cancel but can not pay cacelation fees as Vodacom do not deliver servoce for me. The lady consultant ensured me that I will pay the fees and I must call the technical dpt which I did already do this morningand every day before. She would not listen to reason or transfer my call to the contact manager. She then just dropped the call in my face.
What can I say about this for serice?
What can I say about this for serice?
HG
Harry G's update25 Feb 2026, 14:05
Reviewer Update
When calling Vodacom this morning again the consultant said there is a outage in Randfontein that has been going on for two weeks an they are working on it but until now not able to fix. My month to month contract is now 5 months going. I called Vodacom's cancellations to cancel but can not pay cacelation fees as Vodacom do not deliver servoce for me. The lady consultant ensured me that I will pay the fees and I must call the technical dpt which I did already do this morningand every day before. She would not listen to reason or transfer my call to the contact manager. She then just dropped the call in my face.
What can I say about this for serice?
What can I say about this for serice?
HG
Harry G's updateReviewer Update
25 Feb 2026, 14:05When calling Vodacom this morning again the consultant said there is a outage in Randfontein that has been going on for two weeks an they are working on it but until now not able to fix. My month to month contract is now 5 months going. I called Vodacom's cancellations to cancel but can not pay cacelation fees as Vodacom do not deliver servoce for me. The lady consultant ensured me that I will pay the fees and I must call the technical dpt which I did already do this morningand every day before. She would not listen to reason or transfer my call to the contact manager. She then just dropped the call in my face.
What can I say about this for serice?
What can I say about this for serice?
HG
Harry G's update25 Feb 2026, 14:05
Reviewer Update
When calling Vodacom this morning again the consultant said there is a outage in Randfontein that has been going on for two weeks an they are working on it but until now not able to fix. My month to month contract is now 5 months going. I called Vodacom's cancellations to cancel but can not pay cacelation fees as Vodacom do not deliver servoce for me. The lady consultant ensured me that I will pay the fees and I must call the technical dpt which I did already do this morningand every day before. She would not listen to reason or transfer my call to the contact manager. She then just dropped the call in my face.
What can I say about this for serice?
What can I say about this for serice?