Vodacom service is just pathetic!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Part 2

I booked my phone in for repairs at the Sandton repair store. They are absolutely pathetic. Told me they can't pickup my details and i need to show proof of purchase etc. Then after much persuasion, lo and behold they have all the data. I got a call from a Vodacom service agent who said i can followup on the status of my repair. I received sms saying my phone was ready for collection. I went back to the store. Now they telling me the phone has water damage and cannot be repaired. That is absolutely untrue. They are a bunch of *****!!!!!!! The phone is only a few months old. The LCD screen is flickering. Now i get told that the phone has water damage and cannot be repaired!!!!!!!!! How can Vodacom prove this!!!! I want proof. I want a detailed report and i want a second opinion. I will never enter into a Vodacom contract again. I am so shocked at the unprofessional unhelpful behavior of the Vodacom staff. They gave me a faulty phone and now pinning it on me saying water got in. What a load of *******. Its a Samsung phone. I would have thought that Samsung would come to the party as the phone is still under warranty. I wonder whether the technical staff are even qualified, given the incompetence of the Sandton Repair center staff. I will cancel my contract. I will not pay the cancellation fees until i receive a full technical report detailing proof of water damage.