Vodacom service is just pathetic!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My phone has a fault and is within the warranty period. I went into a Vodacom store in Rosebank and they told me i must go to the Sandton Vodacom repairs directly as it will take 7 to 14 days if i book my phone in at the branch. I went to the Sandton Vodacom repair shop . The gentlemen who served me, tells me that "his database" is not connected to the Vodacom store database and i must give him proof of purchase of the phone. The phone was given to me as part of my contract. After much effort and persuasion, another lady in the store said she will check and guess what, they have all the information. The phone model, the date of issue etc...( the databases don't talk to each other). I leave after booking in my phone and receive an sms saying the cost of repair is R2028 and i must phone to accept or decline the quote. I call the number and no one answers!!!!!!!!

I have decided that i will not renew my contract with Vodacom. They are quick to sign people up onto contracts but when they need to help the customer, they show that they don't care. I have another contract with Telkom and have received far better service over the last few years. Yes ...Telkom.

Goodbye Vodacom!!!!