vodacom service is horrible and they do not care

<p>I'm not even sure where to start.</p> <p> </p> <p>About two months ago i phoned to change my invoice delivery from email to postage.</p> <p>Also updating my address to get this done.<br />They told me my invoice would be delivered end of the month,<br />End of the month came but no invoice, so i decided to phone again.</p> <p> </p> <p>Invoice was still set to email and address was not updated at all.<br />I exaplained to the lady and she updated the address adn set my incoice to postage.<br />After a week or two i phoned again, still same issue... invoice was set to email and address was taken down incorrectly.<br /><br />I HAD TO DO THIS 5 TIMES and i am still not sure if i am going to get my invoice.<br /><br />The last 3 people i spoke to told me that they will phone me back... no callbacks.<br />The requests i had logged to get my invoice delivered as soon as possible were closed without letting me know, just saying the address has been updated, no actually delivering the invoice like i asked.<br /><br />I have received numerous smss from vodacom asking if i am satisfied with their service, which i rep**** NO.<br />"a callback was scheduled" <br />I am still waiting...<br /><br />Basically i need an invoice delivered to me by tomorrow.<br />I have waited long enough for an invoice and i think it is more than fair that Vodacom pay for next day delivery on a simple invoice.<br />I need this for proof of address so this is VERY urgent.<br /><br />I am shocked each time i phone back and nothing has changed.<br />Please can someone with actual descicion making authority phone me back and tell me that my incoice will be delivered in a day.<br /><br />Thank you. <br /><br /></p>