Vodacom service is horrible

<p>We have a contract with vodacom - actually we have three. It al started last night, my battery went flat and when I put my sim pin it rejected it. This morning when I phoned vodacom for my puk number I received a number '' ********** 1'' and my calI was transfered to three other consultants, I advised every agent that the puk number is not working. After being told i have to keep trying the number and running out of attempts I left it hoping by the time I get home this afternoon it would be sorted out. At 16h00 I phoned in again, spoke to a lady who provided the same number, once again I advised it is not working she said I muct not put the ''new pin'' as 0000 I advised I have been putting in my pin - four different numbers I asked to get transfered. My call got transfered to Bongiswe (not sure of the spellnig) and going through the same process with her I requested to be transfered to a supervisor or to the complaint department. She advised that there is no supervisor and there is no complaints department and I did argue with her because every department / business does have a complaint department. My call got transfered to Herald, who is the floor manager ALL OF A SUDDEN THERE IS A MANAGER!!! Herald advised that he has lodged a request for the puk to be sorted as it is ristricted on their side. After still asking for my call to be transfered to the complaints department the call gets dropped. I phoned again - I spoke to a lady who assisted me for the first time - I am so sorry I didnt take her name as she was very helpfull but advised she will contact me again. After trying to find out what the problem is this morning, she advised that my number has been deleted off of the system - not sure how that could happen as we only got the contract in October 2016. Due to problems at vodacom this problem can take up until 7 days to be sorted out! Vodacom, your service horrible!!!!!!!!!!!!!!</p>