VODACOM SERVICE IS DISGUSTING !!!!

There should be an option to have NO STARS as a review.

I have had contracts with Vodacom since 2015 and to this date I have a contract with them.

I have phoned and emailed requesting for a simple statement from March 2020 to Feb 2021 for tax purposes.

I then get an email to please provide my cell number, ID number and Vodacom account number.... I provide the ID number and cell number... account number I cannot locate as this is such an old contract and I have always deleted my statements due to size issues.

I was then advised my authentication has failed and that other questions must be answered. I then got a call from a lady who REFUSED to assist me and tells me her calls are recorded. She could not put me through to her team leader nor manager because she says she is working from home. She asked me for my bank account number and debit order date - I provided it to her. She then asked me what I receive monthly on the contract I am on - I told her I cant really remember as I have Wi-Fi but its some smses and airtime. I was then told I am unsuccessful again in authentication in order for them to send me a statement.

What else would you need - i am giving you my ID number, my banking details where the instalment comes from and STILL i am refused assistance.

I am also in the service industry and the service is shocking, the process is ridiculous when i am being told i am not telling the truth - or something i have answered is not correct - absolutely ridiculous.

The ladies name I dealt with is Randani Mainganya from the JHB call centre and her team leader is apparently Mohammed Samuels.

If i had the money to pay my contract now and end it, I would.