DC
Desiree C

1 reviews | Active since Nov 2019

19 Nov 2019, 07:47

Vodacom service is disgusting.

Vodacom has the most pathetic service I renewed my contract in September the deal was the phone comes with a Samsung gear watch. When I went to the Vodacom in Hillcrest Kzn they advised the watch was redeemed so a query was escalated in this regard... its almost 3 months now and I haven't received the watch I go into the store almost every week and the manager tells me his still getting a hold of the Samasung lady.How difficult can this be. You advertise something stick to your word. This is disgusting you sont treat customers this way.

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Replies (1)
Vodacom
Vodacom's reply19 Nov 2019, 09:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team