Vodacom service is disappointing and absolutely disgusting

I had the worst experience with vodacom ,I did an upgrade 5 months ago , the phone was an I phone 11pro ,it was faulty and not working so I took it to vodacom repairs shop old fort road ,just like the online consultant said I should ,they sent it in for repairs ,The phone was still not working after collecting it ,then they reported the phone as an OBF and said I was due for a brand new phone ,the consultant said to me I must wait as there was no stock of my phone type, this was 2 weeks ago ,yesterday I get an sms to say collect your new phone I go to the store only to be given the run around ,I call the call centre ,still the run around ,spoke to 7 different consultants today all give a different story ,while wasting my airtime and time ,still no one knows what’s going on right until now ,everyone gives a new version and different story to follow, I am currently sitting with no phone for the passed 2 weeks ,but still paying R4000 bills a month ,,I am so highly dissatisfied and disappointed with the service level that I have received,being with vodacom for 4 years ,this is absolutely disappointing,I rather move to another network.