JG
Jacqueline G
1 reviews | Active since Aug 2018
05 Jul 2022, 08:38
Vodacom service is disappointing.
On 17/06 we lost connectivity on our fibre line ref SR*** it was reported on the 18th. Our first appointed was scheduled for the 29th. But needless to say the technician did not pitch. Ever since then the appointment was rescheduled numerus times without communicating with us. The last appointment was scheduled for yesterday. But again no one showed up. Now it is scheduled for Friday. 10 days short of waiting for a month. This is really disappointing as we have been customers of Vodacom for a very long time now. The service and the feed back from Vodacom has been truly disappointing.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
05 Jul 2022, 10:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jul 2022, 10:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JG
Jacqueline G's updateReviewer Update
06 Jul 2022, 10:21Good day,
Thank you for your feed back. Now it is a matter of wait and see IF they show up .
Communication with customers can be improved.
Regards
Thank you for your feed back. Now it is a matter of wait and see IF they show up .
Communication with customers can be improved.
Regards
JG
Jacqueline G's update06 Jul 2022, 10:21
Reviewer Update
Good day,
Thank you for your feed back. Now it is a matter of wait and see IF they show up .
Communication with customers can be improved.
Regards
Thank you for your feed back. Now it is a matter of wait and see IF they show up .
Communication with customers can be improved.
Regards
JG
Jacqueline G's updateReviewer Update
08 Jul 2022, 15:47Ok so now it is Friday and still nothing. ***????
JG
Jacqueline G's update08 Jul 2022, 15:47
Reviewer Update
Ok so now it is Friday and still nothing. ***????
JG
Jacqueline G's updateReviewer Update
09 Jul 2022, 08:24And now it is Saturday. Still nothing. Really tired of Vodacom's bull. Was in contact with vodacom up to 19:00 if I had a rand for every time I heard "my apologies" I can buy 50% of Vodacom.
Next to eskom vodacom is the most useless company is a useless country.
Next to eskom vodacom is the most useless company is a useless country.
JG
Jacqueline G's update09 Jul 2022, 08:24
Reviewer Update
And now it is Saturday. Still nothing. Really tired of Vodacom's bull. Was in contact with vodacom up to 19:00 if I had a rand for every time I heard "my apologies" I can buy 50% of Vodacom.
Next to eskom vodacom is the most useless company is a useless country.
Next to eskom vodacom is the most useless company is a useless country.