Vodacom service is beyond terrible

On Monday afternoon on my way home, I received a phone call from Vodacom Fibre with a promotion etc. During the phone call I double checked with the agent that if I want to I can cancel it. She said that before I receive anything or before anything is installed, I will be able to cancel it. Tuesday morning 08:13 to be exact, I phoned them and said that they must cancel the order. The agent said that she will cancel it. I requested that she send me the confirmation of cancellation. By 16:00 I still did not receive anything so I phoned again, only to find out that she never cancelled it or even forwarded the request to the relevant departments. I eventually spoke to an agent who assisted me. I however, kept getting phone calls to confirm installation, even though I told them no, its been cancelled. I received an sms saying that my order is on the way. In this sms it also gave an e-mail addres: *** - I immediately e-mailed him but the e-mail kept bouncing back - after 8 times i gave up. Again the installation phoned me yesterday and said that i have scheduled an appointment with them. Again i told them no, its been cancelled. ALL phone calls are recorded as per Vodacom, I would like all the recordings because this is beyond ridiculous. Please remove my name as I never ever want to receive a phone call from Vodacom. I do not want this fibre. And the way this situation has been dealt with, is a very good example of why i have made this decision.