Vodacom service is awful

Vodacom's service is pathetic!!

An online sales person phoned me last week Monday and I decided to purchase a router and sim card. Whilst placing the order, I informed the agent that I'm moving house and will need to order delivered by Tuesday as I will not be around for the rest of the week, because I would have moved. The agent assured me that he will ensure he flags my order for urgent delivery, clearly that did not happen.

The order was only delivered on Wednesday and I was no longer at my old address, as stated before. So I called RAM to inform them to cancel the delivery due to my new address and RAM told me I would need to call Vodacom to change my address. Shortly after, RAM called me back (Wednesday) and asked me what my new address is, of which I provided to them.

Following day (Thursday) I called Vodacom to change my address and they said they changed it and will update RAM to update on their end and I would get my order latest Tuesday. I called them on Monday and I called them today. I find out this morning that my order has been flagged and that's why their back office cannot change the address. I was informed that I need to go to a store and cancel the order. I refuse to do that, because I know for sure Vodacom is probably going to debit my account for 2 orders, whereas I have only one.

Vodacom, please just deliver my order to me!!! I even told your agents that I do not mind going to RAM and collecting the parcel.

This incompetence is really unacceptable and your business processes should not be at the inconvenience of your customers.

If you don;t resolve this I will cancel all my contracts with you and share this on various other platforms.

You cannot treat your paying customers like this.