Vodacom service is a joke

After not having internet for two weeks. The contractor that is send out to do the fibre installation messes it up by the fibre lines and breaking the fibre leaving 4 houses without fibre. After all this the fibre is fixed and the activation is done from Vodacom side. Today 24 April , 48 hours later the internet is still not working I phone the support side on Vodacom side and they advise that the activation was never done and that they have to relog this ticket for activation and i have to wait another 48 hours. This is utter bull****. Can someone at Vodacom sort this problem out.