KM
Kwanele M
1 reviews | Active since May 2019
22 May 2019, 15:46
Vodacom Service Is ****
I am very disappointing with the level of service that I got from the network provider called Vodacom. The lady that called me for a contract deal carried out her sales call and asked me if I would like include insurance with my laptop and the phone which was on promotion and I agreed for her to do so.. On Monday i was ****** and my phone was ****** and I called in at vodacom to report this and only to find out that my contract devices are not insured and I cant replace my phone
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Replies (2)
Vodacom's replyOfficial
22 May 2019, 16:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 May 2019, 16:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Jun 2019, 19:33Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers].
RegardsConsumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers].
RegardsConsumer Website Team
Vodacom's reply20 Jun 2019, 19:33
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers].
RegardsConsumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers].
RegardsConsumer Website Team