VODACOM SERVICE IS 100000% HORRIBLE

My story with Vodacom started about a year ago, when I lost my phone and tried to claim for an insurance, I was told that the phone was a dual sim and I have only provided the 1 IMEI number I asked if we can ********* both, I was told they were unable even though I have asked them to do so in order for me to claim, I couldn't claim and opted to upgrade.

With the new upgrade, I had one number that was about to finish the contract period which I have been requesting to cancel the number and this comversation started in July to date I am still talking to Vodacom and no one seems to care to even consider my request. On addition to this there is a number that is a sim only, which I have never got and I have been billed for it to this day and when I called in to enquire even escalated to their ***** department I was told that number is mine and there's nothing I can so even after I mentioned I have never received it even on the system you can see the number was never used.

I have tempted so many times to speak to their agents which takes hours to complete the query and I have requested the call recording and was told I will be contacted within 7 days and to date no one has come to me to assist with the query only when I stopped the debit they called me to threaten to disconnect me.

I am not going to pay anymore to this company until the issue is resolved and everytime I use this with the agent they dismiss me.