IM
Ilka M

1 reviews | Active since Jul 2013

28 Mar 2017, 13:37

VODACOM service *********** and sucks!

<p>I have tried to cancel a line since November 2015! They told me today it's cancelled, but I have not received any confirmation stating this! I have also requested a refund of which I have also received no communication.... You call yourselves the best network?!!!! LOLOL I have raised disputes, requested cancellations more than 3 times - I have the following reference no's:</p> <p>Dispute ref: 1- ********** 0457</p> <p>Cancellation Ref: 1- ********** 0</p> <p>Cancellation Ref: ********** ********** 2</p> <p>Cancellation Ref: 1- ********** 0464</p> <p>Refund ref 1- ********** 8669</p> <p>Refund ref ********** ********** 1</p> <p> </p> <p>Have not received anything about a refund to date! Why should I pay for something I was not using?!!!</p> <p> </p> <p>Been with you for more than 14 years - I think it's time so say goodbye! You are *********** and your service is terrible! I will be cancelling quite soon. VODACOM .... YOU SUCK!</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply28 Mar 2017, 13:52
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Mar 2017, 10:26
Official

Dear Ilka

As per our earlier discussion, this matter has been resolved.

Have a pleasant day further!

Regards,

RJ