JR
Jann R
1 reviews | Active since Jul 2012
25 Jun 2019, 13:14
Vodacom Service has deteriorated to the level where they don't even take hellopeter complaints seriously anymore!
The only way to get a reply from Vodacom (albeit automated) is to log another Hellopeter complaint - hence my second complaint in as many days.
I am about to leave Vodacom after 20 years - the reason being nobody bothering to get hold of me. EC-1R7O-21JZGO refers.
Please see https://www.hellopeter.com/vodacom/reviews/inability-to-order-contract-upgrade-if-phone-has-been-******-*** for more details.
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Replies (2)
Vodacom's replyOfficial
25 Jun 2019, 14:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Jun 2019, 14:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JR
Jann R's updateReviewer Update
27 Jun 2019, 10:03This issue has been resolved - many thank Ashwin @ Vodacom!!!
JR
Jann R's update27 Jun 2019, 10:03
Reviewer Update
This issue has been resolved - many thank Ashwin @ Vodacom!!!