NK
Nadeem K

1 reviews | Active since Nov 2010

21 Jul 2016, 19:52

Vodacom service has been shocking

<p>I have been asking for a copy of my contract for days now. And still nothing. Each time I am told the request will take 24 to 48 hours. I have now been asked to send a copy of my ID twice!!! If you cant provide me with my contract then I wonder why you debit my account each month. </p>

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Replies (1)
Vodacom
Vodacom's reply22 Jul 2016, 04:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team