Vodacom service goes from bad to worse

My own voice keeps coming back at me lines are poor. That's not this complaint. This complaint is that its impossible to get the call centre to tell them. I do not want to hear a whole lot of announcements I do not want to hear my balances automatically read back to me. I do not want to register on a "sophisticated " voice recognition system. I do not want to waste precious unnecessary minutes trying to get holed of them. I do want to get hold of an agent 1st time within seconds to log my query/complaint. When will they put systems in place that are efficient for the client . Are they skimping on service to improve bottom line and directors profit share?