Vodacom Service from HELL!

I've been waiting on Vodacom to get a technician to my premises since August the 16 August. I was contacted by the technician Ahmed ***a to inform me that they will fix the issue from their side and that he would email me my router password once I have sent him my serial number. I did as I was told. I phoned to follow up on why the status of my SR was closed and was told that it was being investigated. This entire year has been a battled with Vodacom since February,when I was overseas! I have been patiently awaiting a technician to come to my premises. Its difficult to run a business and have internet issues in this day and age! I am at my wits end with this service provider!