Vodacom service from a sales consultant

I am really disappointed with Vodacom , I saw a special online with an xbox deal and wanted to buy it but it was not giving me the option so i phoned ********** 4 for assistance from called from 9 am I spoke to kgagiso menyatswe where he said he cant assist me he said he will transferred my call to the same number which I dialed to get assistance with, he transferred me to a consultant by the name of Noble and she advised she has to transfer me also as she cant assist me I dialed again and got through to kgagiso again and again he said he cant assist me I requested to speak to a team leader he said we don't have 1 I requested that he gets a consultant who can assist me he said he will he put me on hold and transferred the call to himself than he says maybe there isn't anyone from that division today when they are supposed to be open , i asked Kgagiso is this customer service he said yes he is giving me customer service by transferring the call , so in your guys call center you don't have team leaders managers or any supervisors and you guys feel like to work when you guys only want to work. You guys are running 1 of the biggest companies in SA and this is the service its really ridiculous . The reference number for the last call was 365.591 . I was told a supervisor will call me today if they decide to come in.