Vodacom Service for online phones

I have been a loyal customer of Telkom for over 8 years. I decided to give Vodacom a try because they had a good special on a phone I liked. I ended up taking 2 contracts. At first they never put my second order through for processing, I called in religiously a whole week until a manager sorted it out and said they made a mistake and he fixed it. Then after getting my first phone I called them and asked them if they can help me port my number as I can not loose my existing number. Apparently when you go onto contract they cant port your number. We live in 2022, there is no way people can start over with new numbers, your number is often as important as your ID. I've had Telkom port my number to contracts on many occasions, Vodacom will just be losing 3 years of my money as im sending back both my phones, Id rather go to a service provider who is willing to help me and atleast let me keep my number. Wont ever try and join Vodacom again,