Vodacom Service for fibre connectivity

We use Vodacom as our service provider for our fibre internet connectivity. We have been out of service for the past ten days, how do you expect people to operate from home for ten days without network access! We’ve called Vodacom call centre more than thirty times and they blatantly refuse to send out a technician, contact centre agents insist on remote testing on the router every single time which they never get right. Vodacom service really sucks, stay the hell away from Vodacom if you want peace of mind in being able to work remotely! Clearly since we are black we are at the bottom of their priority list! I’m sure if I was white they would have come out already!!!