Vodacom Service/ Fibre to Home. Stay away!!!

STAY AWAY!!

Signed up for Fibre to home, as advertised on their website is live in our area. After signing up and getting emails that the sales order was created, I phoned in to get ETA.

I was told to speak to Frogfoot for that. After speaking to Frogfoot they advised it would only be active in August.

Vodacom already sold me a solution which doest work. I then phoned in and was said I can get interm LTE solution. Only free for 1 month and only 100GB not uncapped. Additional months cost at 599.

I agreed and then they wanted to cancel my first sales order and load a new one to add the LTE option. I agreed again. A few days later I received a Router no LTE. I then asked and was said that they will send the LTe solution separate. I received another router in the same week, still no LTE.

I am sitting with 2 routers, no working connection no LTE no feedback no updates no communication from Vodacom. Everytime I phone in they just log a new "SR" number not helping me with anything and not getting feedback. I will probably be billed for all this too next month.

Dont do yourself in, just go to Telkom although they are bad at all services they dont make mistakes like this over and over.