NS
Neesha S

1 reviews | Active since May 2023

11 May 2023, 15:37

VODACOM SERVICE FAILURE

Vodacom Pathetic service, Its been one month since I requested a relocation. I have spoken to 7 consultants and 2 managers One managers put me on hold indefinitely the other ignores my emails.

Jason Duko, Vodacom (External) <***> Unathi Mahlatshane, Vodacom (External) <***>; Tokelo Motsamai, Vodacom (External) <***>; Avuzwa Naki, Vodacom (External) <***>; Philasande Ndamase, Vodacom (External) <***>

All of these people have dealt with my issue, I have 3 more who tried to get managers to contact me. I refuse because it has not worked. Managers and key accounts managers with Metrofibre are also asleep. One month without a fibre connection and working from home is ridiculous all the while I am paying my monthly subscription and note getting a service. Calling in now to cancel your **** service Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply12 May 2023, 07:16
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team