Vodacom service failure AGAIN
I'm so fed up with doing a simple administrative exercise with Vodacom, just changing a debit order from my personal account to our business account. Nobody on the app, chat service or call centre can help and after much poor service/ service failure, we are given a list of requirements including including, IDs, letter on letterhead, signatures, confirmation of account etc. which we all comply with and have forwarded to two email addresses, supp**** by VODACOM reps.... EVERYTHING was sent to them on 21 November 2019 and to date nothing has been done and even my follow-up emails are ignored...
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Vodacom's replyOfficial
04 Feb 2020, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2020, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
04 Feb 2020, 14:28So, AGAIN, you have done nothing to resolve my complaint???? But technically you have rep**** to me in 2.5 hours... but just to say that someone will contact me in "due course"?
This is pathetic, hurry up and wait, you've done nothing to resolve the issue for more than 2 months, going on 3 months and your response after reviewing the complaint is that someone will contact me in due course... no commitment, as usual.
This is 100% in line with your money hungry, careless attitude, because you arrogantly think you are untouchable...
Take some accountability and get the issue resolved, glorified pencil pusher!
Your reply is as hollow as your promises.
This is pathetic, hurry up and wait, you've done nothing to resolve the issue for more than 2 months, going on 3 months and your response after reviewing the complaint is that someone will contact me in due course... no commitment, as usual.
This is 100% in line with your money hungry, careless attitude, because you arrogantly think you are untouchable...
Take some accountability and get the issue resolved, glorified pencil pusher!
Your reply is as hollow as your promises.
's update04 Feb 2020, 14:28
Reviewer Update
So, AGAIN, you have done nothing to resolve my complaint???? But technically you have rep**** to me in 2.5 hours... but just to say that someone will contact me in "due course"?
This is pathetic, hurry up and wait, you've done nothing to resolve the issue for more than 2 months, going on 3 months and your response after reviewing the complaint is that someone will contact me in due course... no commitment, as usual.
This is 100% in line with your money hungry, careless attitude, because you arrogantly think you are untouchable...
Take some accountability and get the issue resolved, glorified pencil pusher!
Your reply is as hollow as your promises.
This is pathetic, hurry up and wait, you've done nothing to resolve the issue for more than 2 months, going on 3 months and your response after reviewing the complaint is that someone will contact me in due course... no commitment, as usual.
This is 100% in line with your money hungry, careless attitude, because you arrogantly think you are untouchable...
Take some accountability and get the issue resolved, glorified pencil pusher!
Your reply is as hollow as your promises.