Vodacom Service Failure

I took out a new contract with Vodacom early this year. The deal was done telephonically and I was told that I could port my number over to vodacom, from telkom, as long as it's on prepaid which it was. Once my delivery occurred, shortly after I went to a vodacom store to action the above, just to be told it cannot be done as it should've been done when I took out the contract. This was quite surprising and frustrating. I am now paying for a sim bundle package aa part of this contract, which came with the device, but the number and benefits attached to it is not being used as I cannot just change my old number.

I sent an email to *** and sadly it was undeliverable as the mailbox is full! I called the port call centre on 082129 and a lady by the name af Felicia answers and asks how she can assist...well after explaining the whole story to her she remains quiet and unresponsive. The call still running as I can hear all the background sounds, but nothing from her.

I really did not expect to get service to this degree. It's impossible to reach anyone for assistance.

I would appreciate it if Vodacom can assist to either port my current telkom number or if the new vodacom number can be on prepaid rather and I just pay for my device contract. I do not even know the number that came with the device.

Regards, Tasmeen Caulfield