SP
Stephanie P
1 reviews | Active since Jan 2014
14 Nov 2018, 20:14
Vodacom service FAIL, response FAIL, assistance FAIL
Once again Vodacom you disappoint in service, not even a week after a complaint (9 November on hellopeter), to which you did respond with a call the very same afternoon. The call from your service centre albeit the consultant polite and friendly was pointless as he could not himself assist and said he would forward my complaint/query to the "business accounts" department who would respond by NO LATER THAN Wednesday (today), I've given you the grace time and you've failed again, so you ***** my money and don't bother to respond? I think I've been more than patient with the mess you've created and I'm paying for. YOU NEED TO FIX THIS because you are failing miserably as a "service" provider.
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Replies (2)
Vodacom's replyOfficial
15 Nov 2018, 07:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Nov 2018, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Nov 2018, 11:49Dear Stephanie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply15 Nov 2018, 11:49
Official
Dear Stephanie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)