Vodacom Service #epicfail

<p>On the 4th April 2017, I received an <strong>Upgrade Order Confirmation Email from Vodacom Order Number: VODACOMONLIN- ********** ********** 72</strong>. 7 Days later I had still not received my order - I then followed up directly with Vodacom on ********** and they informed me that my online order had been cancelled.</p> <p>I was surprised as I did not cancel the order. The agent that assisted me informed me that it was a <span style="text-decoration: underline;">system error</span> and apologised for the inconvenience and then gave me 1 GB free data for 24 months as a gesture of goodwill.</p> <p>I then received a phone call from RAM Couriers on Thursday, 13th April to confirm my delivery. I had to give them my correct delivery address (to my work) as Vodacome has provided them with my residential address. <strong>The Order Confirmation e-mail stated my correct delivery address.</strong></p> <p>I called vodacom this morning and spoke to an agent who said I must call RAM Couriers directly - She failed to provide me with my Waybill number. I then had to call Vodacom again to ask for the Waybill number.</p> <p>Thereafter, I then contacted RAM and they advised that they cannot assist me as <span style="text-decoration: underline;">Vodacom needs to authorise the change of delivery address and send this to RAM via emai</span>l - I then ask... Why must the Customer be inconvenienced by having to call Vodacom to educate them on the correct internal process they need to follow?!</p> <p>Aldo, the Complaints Manager at RAM Couriers, informed me that he receives these kinds of complaints on a daily basis. This makes Vodacom look very unprofessional and ***********!! </p> <p>If this is not sorted out today I will have no choice but to cancel my contract with Vodacom!</p> <p>The service I have received from Vodacome was definitely a negative defining moment :-(</p>