Vodacom service

Vodacom's reply: 07 Jan 2021, 07:26

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team Above " a consultant will make contact with you in due course to assist with your query " never happened. Am waiting patiently as a sms received 07 Jan 2021 stated that "Service request 1-**********6945 is being processed by Senzi Nkosi who will be in contact with you shortly". Nothing yet. Had a look at My Vodacom and ref no stated above indicates "Resolved". The contract detail still does not reflect as the voice contract it was previously. I still do not know what the service request mentioned actually was for. Is it for the reversal and correcting of the contract? When will the esim watch be operational again that was linked to the number incorrectly upgraded? Who in the Vodaworld store can I go visit and get answers that will actually be addressed? I requested the process and actions taken by Vodacom be put in writing to myself. Why is this not happening. Even the Vodacom Consumer Website Team promises are not followed through. Today 13/01/2021, nothing changed on the incorrect upgrade and esim not on network.