1 reviews | Active since Jul 2017

25 Jul 2017, 16:56

Vodacom Service - Durban

<p>Good Day, today i bought a cover and screen protector from Vodashop Durban, Cnr West Street & Gardiner at a cost of R199, on return to the office i opened the package to find the screen protector damaged, i then return back to the shop to shown them as i work 5minutes away, to be told that they will not swop out the product, and that all their products are checked instore, which was not checked when i purchased instore, with this i was made to look like i damaged the screen protector when i honestly didnt.</p> <p> </p> <p>Im being told that i must wait until the supplier returns to store and reviews the product which will be about a weeks time not sure but not guaranteed that will be replaced. I am quite upsetting on the service,</p> <p>I could have bought the same product off the street for a far lessor price but chose to buy a qaulity product from Vodacom, now to get this kind of service.</p> <p> </p> <p>The Store is the Vodashop Durban corner of West and Gardiner street Durban KZN.</p> <p> </p> <p>Unhappy Customer</p> <p>Brett Abdurahman<br /> ********** 073</p>

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Replies (1)
Vodacom
Vodacom's reply26 Jul 2017, 11:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team