RM
Riaan M
1 reviews | Active since Apr 2010
08 Jan 2020, 19:25
Vodacom Service does not exist.
It is simply impossible to get a quick response from Vodacom Business. Three days now without internet and they simply do not come back to me. I have several contracts with them which I will not renew. Really very poor.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Jan 2020, 07:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jan 2020, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
RM
Riaan M's updateReviewer Update
09 Jan 2020, 08:49I have now again contacted 1940. Person who has to help me is not at work yet!! Can you believe it. He/she will call me back. Well that is what I have been hearing since Monday. In the mean time I am running my business off my cellphone data. Can someone please get back to me when you tell me that you will. This is really shocking lack of service.
RM
Riaan M's update09 Jan 2020, 08:49
Reviewer Update
I have now again contacted 1940. Person who has to help me is not at work yet!! Can you believe it. He/she will call me back. Well that is what I have been hearing since Monday. In the mean time I am running my business off my cellphone data. Can someone please get back to me when you tell me that you will. This is really shocking lack of service.
Vodacom's replyOfficial
03 Feb 2020, 09:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been assisted by our Fibre Support Team. Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Feb 2020, 09:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been assisted by our Fibre Support Team. Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,