Vodacom service disaster

I bought my phones on contract at Makro Ottery, Vodacom outlet I have sent both phones away numerous times and it’s still not sorted. I cannot use the phones I took out with the contracts I’m paying almost double for Btw... I don’t want to talk to another customer service representative because 1. I want it on record and 2 the last customer service agent was chewing gum in my ear with a lacklustre demeanour I have been paying now for over a year on these contracts and enough is enough. This is totally unacceptable..

It is ridiculous to pay for service or object you can’t use. I was told that I'm paying for the line... Wth why should I pay for a line if the phone I got to use on the line is faulty.. Would you pay for a car if the dealer tells your its faulty you can’t drive it for a year but…continue paying? If I take these phones anywhere again I want these phones replaced with different devices not the same models we have been getting since November 2021!!! There is clearly something wrong with the model or operating systems.

I have sent numerous emails to vodacom and all I get is an automated response and no resolve or reply to my emails since 2021

Vodacom is a large entity, probably the largest amongst the cellular service providers but so far your service seems to be failing.

Is it all about the bottom line and profit or do you still have a glimmer of care for your customers…. I’m yet to see the latter

As responses are not Vodacom forte I am hopeful that correspondence on this platform will be swifter this time around.