Vodacom service dependably hopeless

I called Vodacom Fibre to cancel my fibre. The person I spoke to said since they didn’t have fibre at my new address I wouldn’t have to pay a penalty. I emailed to cancel as instructed and they ignored me. I emailed again and they responded “Your cancellation request has been received.

I will close this reference SR180 ********** 34 and link it to the original request with ref SR180 ********** 39.

I have also requested a suspension on the billing .” Low and behold, they billed me today and to make matters worse I got a rude call centre agent called Luvo who was not only rude but unhelpful. Now I’m told I must wait 3 days before I can hear why they billed me after telling me they wouldn’t .