Vodacom service department is pathetic

We had an payment arrangement in place which we did pay every month due to loadshedding we couldnt pay on the 1st as per our arrangements. Today our line was cut and have been informed we need to pay more. Masyn Joorgaat and Thubeihae told us we need to pay that to see if they can recall our nr again. We ask to speak to a manager she can't assist us. Vodacom service department is the worst