Hellopeter
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1 reviews | Active since Aug 2016

18 Nov 2021, 13:14

Vodacom service denier

Would not recommend Vodacom to anyone they've set the standards for poor service in South Africa and quite frankly dont care cos millions of people rely on their services its actually disgraceful ,after getting fibre installed at my home if you can call it install with the people damaging everything around them and having to wait almost 2 months for feedback on how to activate their fiber then having problems like with any Vodacom related services above that I canceled my fiber with them first they wanted me pay a 24 month contract ahead then i sent them a copy of my contract which stated i only took a 12 month contract then after that the struggle began its been months trying to cancel the ****** fiber and they continued to charge me for it even now i got an email from Vodacom which they blatantly stated they are canceling my cancelation ,what a joke now i have to still pay for a service i don't use and for a poor installation they did otherwise they gonna hand me over crime is well in this country and Vodacom can add ******ion to their long list of atrocities customers have to experience while dealing with them

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Replies (2)
Vodacom
Vodacom's reply18 Nov 2021, 14:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update18 Nov 2021, 15:47
Reviewer Update
Yeah im on the line with your delightful agents now ive sent emails from before June stating my dissatisfaction with your company a woman by the name of sharon told sent me an invoice for cancelation for an estimated amount of almost 7000 rand stating ive signed 24 months contract which i did not i sent her proof of the signed contract which contradicted the cancelation qoute as you call it and yeah i didn't sign it cos im not gonna pay that amount of money for poor service you provide other than the fact that itmmiraculously changed to 24 months bet she thought i didn't have proof but i have been having alot of problems with vodacom in the past to know better but ok back to the point at hand my contract is conveniently payable till the order is completed but you drag on for months i have emails and So numbers from countless times ive tried to resolve this was told it would be canceled months ago due to poor service but no Vodacom is greedy and will fight for the last cent owed to them have you ever thought you wouldn't have this many ****py reviews and people complaining if you actually provided the service you sell