Vodacom service delivery really poor Kosi Bay region

Vodacom once again is failing to provide the service you pay for! The Kosi Bay Lodge tower region hardly ever has the bandwidth or it is throttled and more recently I complained about my data disappearing telephonically and the operator agreed they should be using my Youtube Video data and Netflix After hours data for when I use these options. It is quite obvious they are deducting the data off my main 20 Gbyte data agreement when I download movies at 2am and is the only time I use Netflix on my iPad for viewing later. Checking the data usage on the App shows Netflix deducted off main data and yes I do use Youtube during the day, which should come off my Bonus Video data allocation... The service is so bad most lodges in the region have gone onto Satellite to run their businesses, Credit card transactions etc. as I might to have to do as well, not being able to get online the entire morning, on the 1st June when I need to do serious banking! Operator said someone would get hold of me over a week ago...