Vodacom Service Delivery is non-exixtent

<p>For the last 6 months I have been various data issues with Vodacom. I have a 3GB data contract for wifi with them that I requested to be capped. Putting a limit on is not a guarantee. According to them I could go over but if the session died then the data cap will kick in. This led to me being in & out of bundle after the cap kicked in. Tis led to Vodacom giving me credit due to my incovenience but not as an admission of guilt.</p> <p>They also advised me to get a Top Up which I can then call in anytime to add extra data f I ran out. So we changed the contract. I have now tried to call them to update my account with another 1GB. My wi-fi operates from a standard data sim. I have been instructed to get a phone so that once I bought the data at a store then I can load it for my wi-fi or I can do this online. Funny thing is that during all this time I have mentioned to Vodacom that I am unable to register online.</p> <p>Last week I caled the sevice desk on Thursday & on Saturday, on both occasions I was promised that somebody wil be calling me back. They still have not when I called the Service Desk again in an attempt to resolve my data issues. I propbaly would not have said my piece on this forum if this has not been a trend throughout the last 6 months. You also have to be transfered so many times between departents to get issues resolved that you keep repeating yourself. Does the right hand know what the left is doing?</p>