Vodacom service delivery

I am very disappointed in vodacom and the lack of service I received upon submitting a cellphone insurance claim for a device that has been on cover for more than 2 years without missing payments. I submitted my claim last year October 2021 and was sent for pillar to post with no one from both Vodacom and thier insurance partner taking responsibility. The insurer would say they have nor received the quote from Vodacom, Vodacom would say they got no response from the insurer and insisted on making it my problem. Like i own the relationship and partnership between the two entities! They eventually rejected the claim in June 2022 saying the claim is not valid since the sim card in the phone was not active as if I can use a phone that is completely dead. I then proceeded to cancel the policy last month and received verbal confirmation of the cancelation but was debited again this month. Account number: I***-2 Cell number: ***. Job no: ***2, ***1 I want my money back and no longer wish to continue with this **** of comprehensive cellphone insurance.