Vodacom Service Delivery

<p>I reported two weeks ago with Vodacom problems with my accessing my account. Your techinician contacted me and gave me incorrect advice which made the problem worse. Since Monday, 24 April 2017 working with Vodacom shop in Main Street Johannesburg have been attempting to re-register the account and still no success. This is impacting on me been able to acess and send emails linked to this account. This was escalated on Friday by the Vodacom shop after insisting they do so. Phoning your call centre today (Saturday, 29 April 2017) your lady was most unhelpful, indicating no technical people are available on the weekend to assist, and thus unable to resolve the problem. Please indicate what the problem is in re-registering the account against my cell number of ********** thereby allowing me to access my account online, and been able to send and receive emails linked to this account. I am failing to understand why it will not take more than two weeks for you to resolve a simple matter.</p>