TR
Tanja R
1 reviews | Active since Jan 2019
18 Jun 2019, 16:30
VODACOM SERVICE DAMN POOR
HORRIBLE SERVICE FROM VODACOM. I app**** for fibre. Been declined as im APPARENTLY IN ARREARS. Get a tax invoice from Vodacom. My my. NOT IN ARREARS. Do a re application on FIBRE. Theyve been escalating the problem since last week.
STILL NOTHING Feel like closing my account seriously. How do u guys not know what ia going on there????
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Jun 2019, 18:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jun 2019, 18:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TR
Tanja R's updateReviewer Update
20 Jun 2019, 08:48Another day has come and gone and NOTHING. But yet when your accounts needs to be paid it must happen immediately????
Went to vodacom store. Also only empty promises.
So will cancel my contract completely and apply somewhere else
Went to vodacom store. Also only empty promises.
So will cancel my contract completely and apply somewhere else
TR
Tanja R's update20 Jun 2019, 08:48
Reviewer Update
Another day has come and gone and NOTHING. But yet when your accounts needs to be paid it must happen immediately????
Went to vodacom store. Also only empty promises.
So will cancel my contract completely and apply somewhere else
Went to vodacom store. Also only empty promises.
So will cancel my contract completely and apply somewhere else
Vodacom's replyOfficial
25 Jun 2019, 10:33Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
RegardsVodacom Consumer Website Team
Vodacom's reply25 Jun 2019, 10:33
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
RegardsVodacom Consumer Website Team