AE
Arnold E
1 reviews | Active since Feb 2019
21 Oct 2019, 10:10
Vodacom Service
I have been with vodacom for the past few years and I have reached a point where I want to cancel both my contracts with them. My airtime has been disappearing for years even if I have minutes and Data. I was subscribed to multiple services that I don't even know about. I sent the stop all sms but still my airtime disappear due to WASP. Last month I topped up 5 GIG of DATA only to find out it is recurring. I phoned vodacom and they canceled it. Now my bill is R1000.00 more this month and I only got 5 gig of DATA and was charged twice. Can anyone assist me in canceling my contracts as I am tired of being ******. Imagine taking R5.00 from every Vodacom customer that is millions!
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Vodacom's replyOfficial
21 Oct 2019, 12:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Oct 2019, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Nov 2019, 13:23Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply01 Nov 2019, 13:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team