vodacom service

i have taken out a new contract with vodacom .after approval i was promised 3 to 5 working days for delivery. after a lot of promises nearly 4 weeks later i did not receive my new phone. i have received sms for conformation of delivery and that the new line will be active with in 24 hours. my last call to vodacom today 10 april 2024 i was put on hold by the operator with the promise to investigate after 20min their was no operator. if this is the service i am warried what it will be for the next 24 months