Vodacom Service

I had an ussue when upgrading contract with Vodacom as i found a good deal including a watch. All documents were signed with the phone and watch being there, once signed we were told that there is actually no stock of the watch. Now in this situation i felt like the guys are using this as a strategy in order to get clients to take the deal. I got the watch 2 days later, but i am appalled at this service. I raised this with Vodacom customer care...and it took more than a week for them to get in touch and only to brush off the whole situation. This is poor customer service, as I am in the sales industry I'm sure that this is not how things should be done. The store itself was just unapologetic, and seems to wanna be right. If this is how customers are treated, then Goodluck going forward, cause I certainly will not deal with this again