Vodacom Service crisis

Vodacome is a nightmare for me. There is a BIG crisis in their service. I app**** for a broadband on 28th March. As per plan, the interim LTE should arrive in 4-5 days and within 3-4 weeks broadband should be installed. Please look at what is happening in the ground - after couple of escalations, the LTE arrived on 20th April which was not active. To activate the LTE SIM, you need to do more escalations. After a week, the SIM got activated. My constant escalation process is still continuing as the broadband is NOT yet installed. It seems my sales person is also tired of escalating on behalf of me, stopped responding to my calls messages. I offered him thru email that I don't want the LTE beyond the 1 month free period, but there is np response yet. Vodacom looks same with Telkom ? Can anybody help me here ?